Exchange & Refund Policy

The following Exchange/Refund Policy is applicable to Ultra V Hong Kong Limited's online store.

Returns and exchanges apply to the following situations:

1. Within 7 days after receiving the goods;

2. Product quality issues;

3. It must be the same model and colour as the purchased product;

4. If the product is a product that has been discontinued, the customer can choose to refund the full amount of the purchase or redeem the product with the same amount;

5. Application is not accepted if you fail to provide the following required documents.

Applicable documents:

1. Pictures or videos of the item in question;

2. The product and its original packaging;

3. Product accessories and their original packaging;

4. Sales invoice/delivery note;

5. Other information includes the name of the customer, and the coupons/points used in connection with this transaction (if applicable).

Application Procedures:

1. Send an email to [email protected] and provide details of the damage.

2. The customer needs to bring the goods and corresponding documents to the customer service centre or store of ULTRA V HK by appointment.

Remark:

1. Customers can contact Ultra V HK customer service hotline at +852 29079997 during office hours 10:00-18:00 (Monday to Friday). Closed on Saturday, Sunday and public holidays.

2. To apply for a refund of related goods, the goods must be unopened and used.

3. In case of any dispute, Ultra V HK reserves the right to the final decision